Questions, answered plainly.

Yes. Care is delivered by clinicians licensed in the states where they practice, prescriptions are filled by licensed pharmacies, and your information is handled under HIPAA.

A licensed clinician. Arōe is founded and led by Lauren Hawkins, RN, CCRN, and every plan is built by a licensed clinician around your intake, your goals, and your labs where relevant.

Your clinician recommends based on your intake and your goals, and only that. You can change, pause, or cancel through your patient portal at any time, and membership is optional.

Both. See a licensed clinician online with treatments shipped to your door, visit our SoHo clinic at 172 Prince Street, or book an at-home visit in select cities.

It depends on your treatment. Most plans include a clinician check-in monthly or every three months, and your care team is available around the clock in your patient portal.

Pricing depends on the treatment and is shown in full before you check out, then again in your patient portal. Arōe does not bill insurance, but we can provide an itemized receipt for HSA, FSA, or reimbursement requests.

If your clinician prescribes a treatment, it is sent to a licensed compounding pharmacy and shipped directly to the address on file. Compounded medications are prepared individually for you by a state-licensed pharmacy. Because they are made to a clinician's prescription rather than mass-produced, the FDA does not review compounded medications for safety, effectiveness, or quality. Tracking is in your patient portal.

Your intake goes to a licensed clinician for review. If approved, your prescription is sent to a licensed compounding pharmacy and ships directly to you, with tracking in your patient portal. If your clinician needs more information, they will message you first in your patient dashboard.

Sometimes. Some treatments, such as TRT, require lab work before a clinician can review your chart. When that applies, labs are added to your cart at an additional cost. In other cases your clinician will decide after reviewing your intake and coordinate with you in your patient portal. Labs can be drawn at our NYC clinic or at home in select cities.

Choose a treatment or take the product finder quiz, then complete a short medical intake at checkout. A licensed clinician reviews your history and goals, and if prescribed, your treatment is sent to a compounding pharmacy and ships directly to you. From there, everything lives in your patient portal.

You can add a treatment to your cart and check out, but every treatment is clinician-prescribed. A licensed clinician reviews your intake before anything is prescribed or shipped.

Membership is a comprehensive quarterly care plan, as an alternative to purchasing one treatment at a time. It includes lab work every six months, 15% off all treatments, and ongoing clinician care that evolves your full plan over time, spanning GLP-1s, HRT, and FDA-approved peptides. Members also receive access to events, founder-led seminars, discounts on in-person care, and more. Membership launches soon. Join the waitlist on our Memberships page to be first in.

Arōe serves patients 18 and over in the states where our clinicians are licensed, and some treatments vary by state. You will see availability when you start your intake.

Your clinician checks in monthly or every three months depending on your treatment, and adjusts your next medication renewal if needed. Your care team is available around the clock in your patient portal, where refills, questions, and plan updates all happen.

Yes. A non-refundable clinician review fee of $59 is charged at checkout and covers your intake review and prescribing decision. If prescribed, treatment cost is billed separately.

A set of questions about your health history, current medications, and goals. A licensed clinician reviews it, may follow up with you in your portal, and decides whether the treatment is appropriate. Completing it does not guarantee a prescription.

Yes. You can manage, pause, or cancel your plan in your patient portal or by emailing support at vip@aroehealth.com.

Every treatment at Arōe is prescribed by a licensed clinician after reviewing your intake. Nothing ships without that review, and completing an intake does not guarantee a prescription.

Our clinic is at 172 Prince Street in SoHo, New York. At-home care is available in New York (all five boroughs), West Palm Beach, and Miami, and online care is available wherever our clinicians are licensed.

Our mobile team comes to your home, hotel, or office in New York (all five boroughs), West Palm Beach, and Miami. Book through Book In-Person Care and we will confirm timing and available services.

Membership is a quarterly care plan built around your full picture rather than a single treatment. It includes lab work every six months, ongoing clinician care that evolves your plan over time across GLP-1s, HRT, and FDA-approved peptides, and access to member events, founder-led seminars, and discounts on in-person care. Membership launches soon; join the waitlist on our Memberships page.

Yes. You can manage, pause, or cancel your plan in your patient portal or by emailing support at vip@aroehealth.com.

Timing varies by treatment and pharmacy. Check your order status and tracking in your patient portal.

Instructions specific to your treatment are in your patient portal, and your clinician will review them with you before you begin.

Message your clinician directly in your patient portal. That is the best place for questions about your plan, your medication, or your care.

Most healthcare is reactive and addresses problems after they appear. Arōe is proactive and preventative, rooted in longevity science and built around your data, your biology, and your goals. We focus on healthspan: the years you live in good health.

Contact your clinician through your patient portal. If you believe you are experiencing a medical emergency, call 911 or seek immediate in-person care.

Dosing is individual. Follow the prescription from your clinician; the details are in your patient portal.

Arōe is a fee-for-service practice and does not bill insurance. On request we can provide an itemized receipt to submit to your HSA, FSA, or insurer for possible reimbursement. Whether a treatment is reimbursable depends on your plan.

Anyone 18 or older who lives in a state where our clinicians are licensed. A licensed clinician decides whether a treatment is appropriate for you.

Yes. Arōe is HIPAA-compliant. What you share is used to provide your care and is accessible to you and your care team through your secure patient portal. See our Privacy Policy for details.

Refill eligibility is determined by your clinician. Request and track refills in your patient portal.

For safety reasons, prescription medications cannot be returned or exchanged once shipped. If you have a concern about your order, contact us through your patient portal.

Message your clinician through your patient portal for guidance specific to your treatment.

Storage depends on your treatment. Follow the instructions in your patient portal and any information that arrives with your medication, or message your clinician.